Current Work

Screenshot of a web-based case management dashboard with various sections showing decision options, payment info, order details, persona data, email insights, order history, policies triggered, shopping cart, and comparisons. The interface has a dark theme with blue and gray accents.

Fraudulent Payments Review

As lead designer on this project, I drove the design of for the user journey at the core of all Kount 360 experiences.

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In my time at Equifax, I led a full redesign of Kount's core product at kount.com, using UX and service design to handle over 100,000 daily transactions. Working with teams of designers and stakeholders, I mentored eight colleagues through regular reviews, boosting project speed by 30 percent and strengthening collaboration. This included building an AI-driven fraud score tool that raised user trust by 25 percent, plus modernizing a rules engine for millions of payments.

Screenshot of the Equifax Kount 360 Policy Management interface, showing the Decisioning tab, segments, policies, and detailed segment editor with conditions, including a group with a velocity comparison condition based on billing phone, placeholder text, and a distance measure in miles.

Rules Engine Rework

While at Equifax, I led the design on major redesigns and feature enhancements for another feature core to all events that pass through the Kount 360 platform.

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